I work in a factory as an IT support specialist. I run across plenty of problems where I think who in their right mind gave this person a computer! I decided to share just a couple of these moments from the past two days, I hope you enjoy.

  1. A team leader called for IT support at a station that is in the repair area. I walk over to the station and the operator tells me that his computer is doing some very strange things. Without even touching the computer, I notice windows are opening and closing. Then I look down at the keyboard and see a walking cane hanging off the keyboard tray. However, the cane is clearly on the keyboard. I remove the cane from the keyboard and tell the operator that the problem has been fixed.
  2. I received a call from a team leader that they were having problems with the touchscreen on one of the 32” screens. I remoted into the station and noticed the cursor was constantly going to the lower right corner. I grabbed a rag and walked over to the screen where I saw at least three people (team leader, supervisor & an engineer) aimlessly staring at the screen as if they were watching a Netflix movie. Using my advanced training in common sense, I wiped the dirt off the touchscreen. To their amazement that fixed the problem and the operator was able to use the touchscreen again.
  3. We had an engineer stop down to our command center because he couldn’t log into a generic login station. He explained to us that he tried everything to log into the laptop. We asked where the laptop was located and started walking in that direction. When we arrived in front of the laptop there were two labels in plain sight on the palm rest of the laptop. The one label stated “userid:” with the actual userid and the other label stated “password:” and contained the actual password. I noticed the laptop was sitting at the login prompt. I typed in the userid and password that was on the labels and to my surprise (Not really) I was able to get the laptop to login. The ability to read and type are important skills but apparently that engineer was missing both.

Here are a couple items that might help with solving many office problems: